Privacy Policy

Midland Water Heater Pros respects your privacy. This policy explains what information we collect when you visit our website or request service, how we use it, and the choices you have. By using this site, you agree to the practices described here.

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Technician performing maintenance flush on a water heater

We collect only what we need to operate our matching service and improve our website. We do not sell your personal information.

Information We Collect

When you request service, we ask for basic contact details such as your name, phone number or email address, your service address or neighborhood, and a description of your water heater problem. This is the information a contractor needs to reach you and prepare for the visit.

When you browse our website, we may automatically collect limited technical information such as your device type, browser type, pages visited, and approximate location. This helps us understand how the site is used and keep it working properly.

Tankless water heater mounted on a wall in Midland, Texas

How We Use Your Information

The information you provide when requesting service is used for one purpose, connecting you with an independent contractor who can help. We share your contact details and service description with the matched contractor so they can reach you and schedule the visit.

We also use information to respond to your questions, improve our website content, and detect misuse or fraud. We do not use your information for unrelated marketing, and we do not sell or rent your personal information to third parties.

Matching you with an independent water heater contractor
Responding to your service requests and questions
Improving website content and performance
Protecting the site against misuse and fraud

Information Sharing

We share your information only as needed to provide our service. That means sharing your request details with the independent contractor we match you with, and with service providers who help us operate the website, such as hosting and analytics providers, under confidentiality obligations.

We may also disclose information if required by law, such as in response to a court order or to protect the safety and rights of our visitors. We will never sell your personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and to collect anonymous analytics about site usage. Analytics data helps us see which pages are useful and where visitors run into problems, so we can keep improving.

You can control cookies through your browser settings. Blocking cookies will not prevent you from reading our content, though some site features may work less smoothly.

Your Choices and Rights

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. To make such a request, contact us through the same channel you used to request service and we will respond within a reasonable time.

If you no longer want to be contacted about a service request, let us know and we will stop further outreach related to that request. Note that contractors you have already been connected with manage their own records, and you should contact them directly about information they hold.

Related: Contact Us, About Us

Changes to This Policy

We may update this privacy policy from time to time as our service or legal requirements change. When we do, we will post the revised policy on this page with an updated effective date. Continued use of the site after changes are posted means you accept the updated policy.